Service Operations Management : Improving Service Delivery /
Contenido: 1) Introducción a la administración de operaciones de servicio; 2) Entender los cambios en la administración de operaciones; 3) Desarrollo y uso del concepto de servicio. 4) Entender a los clientes y relaciones; 5) Administrar la expectativa y percepción de los consumidores; 6) Administra...
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| Autor principal: | |
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| Outros Autores: | , |
| Formato: | Livro |
| Idioma: | inglês |
| Publicado em: |
Harlow, Inglaterra :
Pearson,
2012, c2012
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| Edição: | 4a edición |
| Assuntos: | |
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