Managing Quality Service in Hospitality : How Organizations Achieve Excellence in the Guest Experience /
Furkejuvvon:
| Váldodahkki: | |
|---|---|
| Eará dahkkit: | , , |
| Materiálatiipa: | Girji |
| Giella: | eaŋgalasgiella |
| Almmustuhtton: |
Nueva York, EUA :
Delmar,
2012, c2012
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| Fáttát: | |
| Fáddágilkorat: |
Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!
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Geahča maid: Managing Quality Service in Hospitality :
- The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services /
- Administración de servicios turísticos : promoción y venta /
- Services Marketing : People, Technology, Strategy /
- Services Marketing : Integrating Customer Focus Across the Firm /
- Services Marketing : Integrating Customer Focus Across the Firm /
- Cómo gestionar las quejas y reclamaciones : desde el ámbito profesional al legal /