APA-viite (7. p.)
Ford, R. C., Sturman, M. C., Heaton, C. P., & Bowen, J. Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience. Delmar.
Chicago-viite (17. p.)
Ford, Robert C., Michael C. Sturman, Cherrill P. Heaton, ja John Bowen. Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience. Nueva York, EUA: Delmar.
MLA-viite (9. p.)
Ford, Robert C., et al. Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience. Delmar.
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