Call Center Forecasting and Scheduling : the Best of Call Centers Management Review /

Lignende værker

• Call Center Management On Fast Forward : Succeding in Today's Dynamic Inbound Environment /
  af: Cleveland, Brad
  Udgivet: (2003, c2003)
• Call Center Operations : a Guide for Your Journey to Best-Practice Processes /
  af: Hack, Becki
  Udgivet: (2000, c2000)
• Designing the Best Call Center for your Business /
  af: Read, Brenan
  Udgivet: (2000, c2000)
• Services Marketing : Integrating Customer Focus Across the Firm /
  af: Zeithaml, Valarie A.
  Udgivet: (2006, c2006)
• Marketing de servicios /
  af: Zeithaml, Valarie A.
  Udgivet: (2009, c2009)