Service Leadership : The Quest for Competitive Advantage /
| Egile nagusia: | |
|---|---|
| Beste egile batzuk: | , , |
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Los Angeles, EUA :
Sage,
2006, c2006
Birmingham, EUA : EBSCOhost [distribución], 2006 |
| Gaiak: | |
| Sarrera elektronikoa: | Ver documento en línea |
Antzeko izenburuak: Service Leadership :
- The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services /
- Service-Dominant Logic : Premises, Perspectives, Possibilities /
- Services Marketing : People, Technology, Strategy /
- The SAGE Handbook of Service-Dominant Logic /
- Customer Services Nightmares : 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed /
- Services Marketing : Integrating Customer Focus Across the Firm /