The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

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Bibliographic Details
Main Author:	Heskett, J.L (autor)
Other Authors:	Sasser, W. Earl (autor) (autor), Schlesinger, Leonard A. (autor) (autor)
Format:	Book
Language:	English
Published:	Nueva York, EUA : Free Press, 2003, c2003
Series:	(Business and Economics)
Subjects:	Clientes Empleados de Comercio y Servicios Atención al Cliente - > Tema Principal Relaciones Públicas Comunicación Organizacional Prestación del Servicio Mercadotecnia de Servicios Mercadotecnia Ciencias Administrativas
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