The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

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Kaituhi matua: Heskett, J.L (autor)
Ētahi atu kaituhi: Sasser, W. Earl (autor) (autor), Schlesinger, Leonard A. (autor) (autor)
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: Nueva York, EUA : Free Press, 2003, c2003
Rangatū:(Business and Economics)
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
Whakaahuatanga
Whakaahuatanga ōkiko:XXII, 377 p.
ISBN:0-7432-2569-4