Cita APA (7th ed.)
Heskett, J., Sasser, W. E., & Schlesinger, L. A. (2003). The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Free Press.
Cita Chicago (17th ed.)
Heskett, J.L, W. Earl Sasser, i Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Nueva York, EUA: Free Press, 2003.
Cita MLA (9th ed.)
Heskett, J.L, et al. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Free Press, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.