Cita APA (7a ed.)
Heskett, J., Sasser, W. E., & Schlesinger, L. A. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Free Press.
Cita estilo Chicago (17a ed.)
Heskett, J.L, W. Earl Sasser, y Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Nueva York, EUA: Free Press.
Cita MLA (9a ed.)
Heskett, J.L, et al. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Free Press.
Precaución: Estas citas no son 100% exactas.