Good Services : How to Design Services that Work /
Contiene: ¿Qué es un servicio?; ¿Qué hace un buen servicio?; Los 15 principios de diseño de un buen servicio: 1. Sea fácil de encontrar; 2. Explique claramente su propósito; 3. Establezca las expectativas del usuario del servicio; 4. Permita al usuario de completar el objetivo que quiere alcanzar; 5...
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| Autore principale: | |
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| Altri autori: | , |
| Natura: | Libro |
| Lingua: | inglese |
| Pubblicazione: |
Amsterdam, Holanda :
BIS Publishers,
2022, c2020
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| Edizione: | 1a edición, 5a reimpresión |
| Soggetti: | |
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