Citazione Stile APA (7a Edizione)
Downe, L., Monteiro, M., & Stickdorn, M. Good Services: How to Design Services that Work (1a edición, 5a reimpresión.). BIS Publishers.
Citazione stile Chigago Style (17a edizione)
Downe, Lou, Mike Monteiro, e Marc Stickdorn. Good Services: How to Design Services That Work. 1a edición, 5a reimpresión. Amsterdam, Holanda: BIS Publishers.
Citatione MLA (9a ed.)
Downe, Lou, et al. Good Services: How to Design Services That Work. 1a edición, 5a reimpresión. BIS Publishers.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.