Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality /
Gardado en:
| Autor Principal: | |
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| Formato: | Libro |
| Idioma: | inglés |
| Publicado: |
Nueva York, EUA :
Springer,
2010, c2010
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| Series: | (International Series in Operations Research & Management Science)
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| Acceso en liña: | Ver documento en línea |
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