Call Center Operations : a Guide for Your Journey to Best-Practice Processes /

Lignende værker

• Designing the Best Call Center for your Business /
  af: Read, Brenan
  Udgivet: (2000, c2000)
• Call Center Forecasting and Scheduling : the Best of Call Centers Management Review /
  Udgivet: (2000, c2000)
• Call Center Management On Fast Forward : Succeding in Today's Dynamic Inbound Environment /
  af: Cleveland, Brad
  Udgivet: (2003, c2003)
• La brújula del servicio : un enfoque para la construcción de una propuesta de valor /
  af: Schefer, Raymond
  Udgivet: (2009, c2009)
• Services Marketing : Integrating Customer Focus Across the Firm /
  af: Zeithaml, Valarie A.
  Udgivet: (2006, c2006)