Cita APA (7a ed.)
Hack, B., Newton, P., & Trip, W. Call Center Operations: A Guide for Your Journey to Best-Practice Processes. American Productivity and Quality Center.
Cita estilo Chicago (17a ed.)
Hack, Becki, Peggy Newton, y Wyckoff Trip. Call Center Operations: A Guide for Your Journey to Best-Practice Processes. Houston, EUA: American Productivity and Quality Center.
Cita MLA (9a ed.)
Hack, Becki, et al. Call Center Operations: A Guide for Your Journey to Best-Practice Processes. American Productivity and Quality Center.
Precaución: Estas citas no son 100% exactas.