Implementing ITSM : From Silos to Services : Transforming the IT Organization to an IT Service Management Valued Partner /
Contenido: 1) Introducción, 2) Nueve cosas que funcionan, 3) Implementación del servicio de administración de la tecnología de información (Information Technology Service Management, ITSM), 4) Adaptación a una cultura de ITSM, 5) Organización de la transformación, 6) Visión de las etapas del trabajo...
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| Autore principale: | |
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| Natura: | Libro |
| Lingua: | inglese |
| Pubblicazione: |
Bloomington, EUA :
Trafford,
2014, c2014
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