Moving Forward in Service Quality Research : Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentiosn Links /

Lignende værker

• Call Center Management On Fast Forward : Succeding in Today's Dynamic Inbound Environment /
  af: Cleveland, Brad
  Udgivet: (2003, c2003)
• Marketing bancario en la era de la información /
  af: Barrutia Legarreta, José María
  Udgivet: (2002, c2002)
• Techno-Ready Marketing : How and Why Your Customers Adopt Technology /
  af: Parasuraman, A.
  Udgivet: (2001, c2001)
• Gestionar la experiencia del cliente /
  af: Smith, Shaun
  Udgivet: (2004, c2004)
• La gestión y relación con los clientes /
  af: Robinat Rivadulla, José Ramón
  Udgivet: (2004, c2004)