Parasuraman, A., Zeithaml, V. A., & Berry, L. L. Moving Forward in Service Quality Research: Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentiosn Links. Marketing Science Institute.
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Cita estilo Chicago (17a ed.)
Parasuraman, A., Valarie A. Zeithaml, y Leonard L. Berry. Moving Forward in Service Quality Research: Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentiosn Links. Cambridge, EUA: Marketing Science Institute.
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Cita MLA (9a ed.)
Parasuraman, A., et al. Moving Forward in Service Quality Research: Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentiosn Links. Marketing Science Institute.
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