APA (7. basım) Alıntı
Friedman, N. (1998). Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
Chicago Style (17. basım) Atıf
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
MLA (9th ed.) Atıf
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
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