Friedman, N. (1998). Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
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Cita estilo Chicago (17a ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
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Cita MLA (9a ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
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