Citazione Stile APA (7a Edizione)
Friedman, N. (1998). Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
Citazione stile Chigago Style (17a edizione)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
Citatione MLA (9a ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.