Cita APA (7th ed.)
Friedman, N. (1998). Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
Cita Chicago (17th ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
Cita MLA (9th ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. 1998.
Atenció: Aquestes cites poden no estar 100% correctes.