Citace podle APA (7th ed.)
Friedman, N. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
Citace podle Chicago (17th ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
Citace podle MLA (9th ed.)
Friedman, Nancy. Customer Services Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed.
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