Open Services Innovation : Rethinking Your Business to Grow and Compete in a New Era /

Geahča maid

• Open Innovation : The New Imperative for Creating and Profiting from Technology /
  Dahkki: Chesbrough, Henry
  Almmustuhtton: (2006, c2006)
• Knowledge Driven Service Innovation and Management : IT Strategies for Business Alignment and Value Creation /
  Dahkki: Chew, Eng K.
  Almmustuhtton: (2013, c2013)
• Customer Success : How Innovative Companies Are Reducing Churn and Growing Recurring Revenue /
  Dahkki: Mehta, Nick
  Almmustuhtton: (2016, c2016)
• The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services /
  Dahkki: Parker, Philip M.
  Almmustuhtton: (2008, c2008)
• Customer Services Nightmares : 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed /
  Dahkki: Friedman, Nancy
  Almmustuhtton: (1998)