Moving Forward in Service Quality Research : Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentiosn Links /
| Autor principal: | |
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| Otros autores: | , |
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Cambridge, EUA :
Marketing Science Institute,
1994, c1994
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| Temas: |
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