APA (7th ed.) Zitazioa
Kalbach, J. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints and Diagram (2a edición.). O'Reilly.
Chicago Style (17th ed.) Zitazioa
Kalbach, James. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints and Diagram. 2a edición. Sebastopol, EUA: O'Reilly.
MLA (9th ed.) Zitazioa
Kalbach, James. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints and Diagram. 2a edición. O'Reilly.
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