Cita APA (7a ed.)
Kalbach, J. (2019). Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. O'Reilly.
Cita estilo Chicago (17a ed.)
Kalbach, James. Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Sebastopol, EUA: O'Reilly, 2019.
Cita MLA (9a ed.)
Kalbach, James. Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams. O'Reilly, 2019.
Precaución: Estas citas no son 100% exactas.