Cita APA (7a ed.)
Hollins, B., & Shinkins, S. Managing Service Operations: Design and Implementation. Sage.
Cita estilo Chicago (17a ed.)
Hollins, Bill, y Sadie Shinkins. Managing Service Operations: Design and Implementation. Londres, Inglaterra: Sage.
Cita MLA (9a ed.)
Hollins, Bill, y Sadie Shinkins. Managing Service Operations: Design and Implementation. Sage.
Precaución: Estas citas no son 100% exactas.