Cita APA (7a ed.)
Johnston, R., & Clark, G. Service Operations Management: Improving Service Delivery (3a edición.). Financial Times : Prentice Hall.
Cita estilo Chicago (17a ed.)
Johnston, Robert, y Graham Clark. Service Operations Management: Improving Service Delivery. 3a edición. Harlow, Inglaterra: Financial Times : Prentice Hall.
Cita MLA (9a ed.)
Johnston, Robert, y Graham Clark. Service Operations Management: Improving Service Delivery. 3a edición. Financial Times : Prentice Hall.
Opozorilo: Ti citati niso vedno 100% točni.