Cusick, W. J. All Customers Are Irrational: Understanding What They Think, What They Feel, and What Keeps Them Coming Back. American Management Association.
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Cita estilo Chicago (17a ed.)
Cusick, William J. All Customers Are Irrational: Understanding What They Think, What They Feel, and What Keeps Them Coming Back. Nueva York, EUA: American Management Association.
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Cita MLA (9a ed.)
Cusick, William J. All Customers Are Irrational: Understanding What They Think, What They Feel, and What Keeps Them Coming Back. American Management Association.
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