Cita APA (7a ed.)
Parker, P. M. The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services. Icon Group International.
Cita estilo Chicago (17a ed.)
Parker, Philip M. The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services. San Diego, EUA: Icon Group International.
Cita MLA (9a ed.)
Parker, Philip M. The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services. Icon Group International.
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