Cita APA (7a ed.)
Anton, J., Bapat, V., & Hall, B. (1999). Call Center Performance Enhancement Using Simulation and Modeling. Purdue University.
Cita estilo Chicago (17a ed.)
Anton, Jon, Vivek Bapat, y Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. Lafayette, EUA: Purdue University, 1999.
Cita MLA (9a ed.)
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Purdue University, 1999.
Precaución: Estas citas no son 100% exactas.