Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All : Second World Summit on the Knowledge Society, WSKS 2009, Chania, Crete, Greece, September 16-18, 2009. Proceedings - Miltiadis D. Lytras, Patricia Ordonez de Pablos, Ernesto Damiani, David Avison, Ambjörn Naeve, David G. Horner ((Communications in Computer and Information Science))