Cita APA (7a ed.)
Mairi Macintyre, G. P. Service Design and Delivery. Springer.
Cita estilo Chicago (17a ed.)
Mairi Macintyre, Glenn Parry. Service Design and Delivery. Nueva York, EUA: Springer.
Cita MLA (9a ed.)
Mairi Macintyre, Glenn Parry. Service Design and Delivery. Springer.
Precaución: Estas citas no son 100% exactas.