Organizational, Business, and Technological Aspects of the Knowledge Society : Third World Summit on the Knowledge Society, WSKS 2010, Corfu, Greece, September 22-24, 2010, Proceedings, Part II - Miltiadis D. Lytras, Patricia Ordonez de Pablos, Adrian Ziderman, Alan Roulstone, Hermann Maurer, Jonathan B. Imber ((Communications in Computer and Information Science))