E-Government, E-Services and Global Processes : Joint IFIP TC 8 and TC 6 International Conferences, EGES 2010 and GISP 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010, Proceedings - Marijn Janssen, Winfried Lamersdorf, Jan Pries-Heje, Michael Rosemann ((IFIP Advances in Information and Communication Technology))