APA (7e ed.) Bronvermelding
ISO. (2018). Quality Management: Customer Satisfaction : Guidelines for Complaintas Handling in Organizations (3a edición.). ISO.
Chicago (17e ed.) Bronvermelding
ISO. Quality Management: Customer Satisfaction : Guidelines for Complaintas Handling in Organizations. 3a edición. Ginebra, Suiza: ISO, 2018.
MLA (9e ed.) Bronvermelding
ISO. Quality Management: Customer Satisfaction : Guidelines for Complaintas Handling in Organizations. 3a edición. ISO, 2018.
Let op: Deze citaties zijn niet altijd 100% accuraat.