Tohutoro APA (7th ed.)
Foglieni, F., Villari, B., & Maffei, S. Designing Better Services: A Strategic Approach From Design to Evaluation. Springer.
Tohutoru Kātū Chicago (17th ed.)
Foglieni, Francesca, Beatrice Villari, me Stefano Maffei. Designing Better Services: A Strategic Approach From Design to Evaluation. Cham, Suiza: Springer.
Tohutoro MLA (9th ed.)
Foglieni, Francesca, et al. Designing Better Services: A Strategic Approach From Design to Evaluation. Springer.
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