Cita APA (7a ed.)
Berson, A., Smith, S., & Thearling, K. Building Data Mining Applications for CRM. Tata McGraw-Hill.
Cita estilo Chicago (17a ed.)
Berson, Alex, Stephen Smith, y Kurt Thearling. Building Data Mining Applications for CRM. Nueva Delhi, India: Tata McGraw-Hill.
Cita MLA (9a ed.)
Berson, Alex, et al. Building Data Mining Applications for CRM. Tata McGraw-Hill.
Precaución: Estas citas no son 100% exactas.