Cita APA (7th ed.)
Harmon, P., & Davenport, T. H. Business Process Change: A Business Process Management Guide for Managers and Process Professionals (3a edición.). Morgan Kaufmann : Elsevier.
Cita Chicago (17th ed.)
Harmon, Paul, i Thomas H. Davenport. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3a edición. Waltham, EUA: Morgan Kaufmann : Elsevier.
Cita MLA (9th ed.)
Harmon, Paul, i Thomas H. Davenport. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3a edición. Morgan Kaufmann : Elsevier.
Atenció: Aquestes cites poden no estar 100% correctes.