Cita APA (7a ed.)
Peppard, J., & Rowland, P. The Essence of Business Process Re-Engineering. Prentice-Hall.
Cita estilo Chicago (17a ed.)
Peppard, Joe, y Phillip Rowland. The Essence of Business Process Re-Engineering. Nueva York, EUA: Prentice-Hall.
Cita MLA (9a ed.)
Peppard, Joe, y Phillip Rowland. The Essence of Business Process Re-Engineering. Prentice-Hall.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.