APA (7th ed.) Zitazioa
Peppard, J., & Rowland, P. The Essence of Business Process Re-Engineering. Prentice-Hall.
Chicago Style (17th ed.) Zitazioa
Peppard, Joe, eta Phillip Rowland. The Essence of Business Process Re-Engineering. Nueva York, EUA: Prentice-Hall.
MLA (9th ed.) Zitazioa
Peppard, Joe, eta Phillip Rowland. The Essence of Business Process Re-Engineering. Prentice-Hall.
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