Cita APA (7a ed.)
Crosby, P. B. Quality without Tears: The Art of Hassle-Free Management. Plume.
Cita estilo Chicago (17a ed.)
Crosby, Philip B. Quality Without Tears: The Art of Hassle-Free Management. Nueva York, EUA: Plume.
Cita MLA (9a ed.)
Crosby, Philip B. Quality Without Tears: The Art of Hassle-Free Management. Plume.
Precaución: Estas citas no son 100% exactas.