Cita APA (7th ed.)
Betz, C. T. Architecture and Patterns for IT: Service Management, Resource Planning, and Governance : Making Shoes for the Cobbler's Children (2a edición.). Morgan Kaufmann.
Cita Chicago (17th ed.)
Betz, Charles T. Architecture and Patterns for IT: Service Management, Resource Planning, and Governance : Making Shoes for the Cobbler's Children. 2a edición. Burlington, EUA: Morgan Kaufmann.
Cita MLA (9th ed.)
Betz, Charles T. Architecture and Patterns for IT: Service Management, Resource Planning, and Governance : Making Shoes for the Cobbler's Children. 2a edición. Morgan Kaufmann.
Atenció: Aquestes cites poden no estar 100% correctes.