Cita APA (7a ed.)
Information Technology Infrastructure Library. (2011). ITIL Foundation Complete Certification Kit: Study Book and eLearning Program (4a edición.). Information Technology Infrastructure Library.
Cita estilo Chicago (17a ed.)
Information Technology Infrastructure Library. ITIL Foundation Complete Certification Kit: Study Book and ELearning Program. 4a edición. EUA: Information Technology Infrastructure Library, 2011.
Cita MLA (9a ed.)
Information Technology Infrastructure Library. ITIL Foundation Complete Certification Kit: Study Book and ELearning Program. 4a edición. Information Technology Infrastructure Library, 2011.
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