Cita APA (7a ed.)
Heil, G., Parker, T., & Tate, R. Leadership and The Customer Revolution: The Messy, Unpredictable and Inexplicably Human Challenge of Making the Rhetoric of Change a Reality. Van Nostrand Reinhold.
Cita estilo Chicago (17a ed.)
Heil, Gary, Tom Parker, y Rick Tate. Leadership and The Customer Revolution: The Messy, Unpredictable and Inexplicably Human Challenge of Making the Rhetoric of Change a Reality. Nueva York, EUA: Van Nostrand Reinhold.
Cita MLA (9a ed.)
Heil, Gary, et al. Leadership and The Customer Revolution: The Messy, Unpredictable and Inexplicably Human Challenge of Making the Rhetoric of Change a Reality. Van Nostrand Reinhold.
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