Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley.
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Cita estilo Chicago (17a ed.)
Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, EUA: Wiley.
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Cita MLA (9a ed.)
Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley.
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