Style de citation APA (7e éd.)
Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley.
Style de citation Chicago (17e éd.)
Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, EUA: Wiley.
Style de citation MLA (9e éd.)
Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley.
Attention : ces citations peuvent ne pas être correctes à 100%.