Tohutoro APA (7th ed.)
Fitzsimmons, J. A., & Fitzsimmons, M. J. Service Management: Operations, Strategy, Information Technology (7a edición.). Irwin.
Tohutoru Kātū Chicago (17th ed.)
Fitzsimmons, James A., me Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7a edición. Nueva York, EUA: Irwin.
Tohutoro MLA (9th ed.)
Fitzsimmons, James A., me Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7a edición. Irwin.
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