Cita APA (7th ed.)
Fitzsimmons, J. A., & Fitzsimmons, M. J. Service Management: Operations, Strategy, Information Technology (7a edición.). Irwin.
Cita Chicago (17th ed.)
Fitzsimmons, James A., i Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7a edición. Nueva York, EUA: Irwin.
Cita MLA (9th ed.)
Fitzsimmons, James A., i Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7a edición. Irwin.
Atenció: Aquestes cites poden no estar 100% correctes.