Cita APA (7a ed.)
Harrington, H. J., Esseling, E. K., & Nimwegen, H. v. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. McGraw-Hill.
Cita estilo Chicago (17a ed.)
Harrington, H. James, Erik K.C Esseling, y Harm van Nimwegen. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. Nueva York, EUA: McGraw-Hill.
Cita MLA (9a ed.)
Harrington, H. James, et al. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. McGraw-Hill.
Precaución: Estas citas no son 100% exactas.