Cita APA (7th ed.)
Jeston, J., Nelis, J., & Davenport, T. H. Business Process Management: Practical Guidelines to Successful Implementations (2a edición.). Butterworth-Heinemann.
Cita Chicago (17th ed.)
Jeston, John, Johan Nelis, i Thomas H. Davenport. Business Process Management: Practical Guidelines to Successful Implementations. 2a edición. Burlington, EUA: Butterworth-Heinemann.
Cita MLA (9th ed.)
Jeston, John, et al. Business Process Management: Practical Guidelines to Successful Implementations. 2a edición. Butterworth-Heinemann.
Atenció: Aquestes cites poden no estar 100% correctes.