Cita APA (7a ed.)
Steinberg, R. A. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. Trafford.
Cita estilo Chicago (17a ed.)
Steinberg, Randy A. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. Victoria, Canadá: Trafford.
Cita MLA (9a ed.)
Steinberg, Randy A. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. Trafford.
Precaución: Estas citas no son 100% exactas.