APA-čujuhus (7. p.)
Harmon, P., & Rummler, G. A. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann.
Chicago-čujuhus (17. p.)
Harmon, Paul, juo Geary A. Rummler. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco, EUA: Morgan Kaufmann.
MLA-čujuhus (9. p.)
Harmon, Paul, juo Geary A. Rummler. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann.
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