Cita APA (7th ed.)
Grover, V., & Kettinger, W. J. Business Process Change: Reengineering Concepts, Methods and Technologies. Idea Group.
Cita Chicago (17th ed.)
Grover, Varun, i William J. Kettinger. Business Process Change: Reengineering Concepts, Methods and Technologies. Hershey, EUA: Idea Group.
Cita MLA (9th ed.)
Grover, Varun, i William J. Kettinger. Business Process Change: Reengineering Concepts, Methods and Technologies. Idea Group.
Atenció: Aquestes cites poden no estar 100% correctes.